/Customer Support:
(verb) ~ Customer Support
Helping customers when they need it; providing assistance and advice to improve the customers use of the products and services supplied; helping the customer achieve their goals.
Customer Support
- phone support
- advice and help
- skilled staff
- friendly approach
- timely assistance
After we've created your website it's nice to know that we don't just leave you to it - we're here to continue to help you get the most from it.
Whatever your website does, we can always help you tweak it, remind you how to use it or just talk you through whatever questions you have.
The best place to start with a support request is by phone or email:
tel: 01299 400 797
email:
Product Specific Support
As you'd expect from a system as comprehensive and wide ranging as e64 eSPOSURE we provide on the phone help and assistance to our customers. Initially we offer free support for the first three months - this gives you plenty of time to get up to speed with everything and become confident managing your own website.
However there are always those times when you want some help collating information when responding to one of your customers, or need some assistance updating the system settings, and for these circumstances we have flexible and cost effective support packs for you.
However when it comes to the simple "How do I …" questions, these are always happily answered on the phone, straight away, whether there's a support pack in place or not - after all, if you've got e64 eSPOSURE we want to know that you're getting everything you can from it and using it to to the fullest to build revenue and reputation, or why would you recommend us to friends and colleagues?
As well as an initial "Here's how it works" session taking you through the basics, we provide you with phone support to cover the "How do I …" questions that make sure you can keep updating your site in a timely and professional manner.
If you need anything tweaking on your site, or ongoing assistance with updating the pages and pictures, uploading documents etc. we're there for you too and will happily put together a cost effective bespoke support package to cover exactly what you need.
To ensure your website provides the very best of features for you, we use with a few 3rd party systems and services as detailed below.
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| SagePay Go | HSBC eSecure Payments | WorldPay | PayPal | Google Checkout | Barclays ePDQ |
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